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Patient Resources › Patient Rights & Responsibilities
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Rights:
Every patient has a right to
- Receive high quality, accessible, impartial, considerate, and respectful care within the scope of the facility; and, will not discriminate on the basis of race, color, sex, national origin, religion, age, disability, sexual orientation, gender identity, marital status, socio-economic status or diagnosis/condition regardless of his/her (or his/her family’s) ability to pay for such services.
- Be treated with courtesy, consideration and respect by all staff, at all times and under all circumstances, and in a manner that respects his/her dignity and privacy.
- Be informed of SeMRHI’s privacy policies and procedures, as the policies relate to individually identifiable health information.
- Expect that SeMRHI will keep all medical records confidential and will release such information only with his/her written authorization, in response to court order or subpoenas, or as otherwise permitted or required by law.
- Access, review and/or copy his/her medical records, upon request, at a mutually designated time (or, as appropriate, have a legal custodian access, review and/or copy such records), and request amendment to such records.
- Know the name and qualifications of all individuals responsible for his/her health care and be informed of how to contact these individuals.
- Request a different health care provider if he/she is dissatisfied with the person assigned to him/her by SeMRHI, SeMRHI will use best efforts, but cannot guarantee, that reassignment requests will be accommodated.
- Receive a complete, accurate, easily understood, and culturally and linguistically competent explanation of (and, as necessary, other information regarding) any diagnosis, treatment, prognosis, and/or planned course of treatment, alternatives (including no treatment), and associated risks/benefits.
- Receive information regarding the availability of support services, including translation, transportation and education services.
- Receive sufficient information to participate fully in decisions related to his/her health care and to provide informed consent prior to any diagnostic or therapeutic procedure (except in emergencies). If a patient is unable to participate fully, he/she has the right to be represented by parents, guardians, family members or other designated surrogates.
- Ask questions (at any time before, during, or after receiving services) regarding any diagnosis, treatment, prognosis and/or planned course of treatment, alternatives and risks, and receive understandable and clear answers to such questions.
- Refuse any treatments (except as prohibited by law), be informed of the alternatives and/or consequences of refusing treatement, which may include SeMRHI having to inform the appropriate authorities of the decision, and express preferences regarding any future treatments.
- Obtain another medical opinion prior to any procedure.
- Be informed if any treatment is for purposes or research or is experimental in nature, and be given the opportunity to provide his/her informed consent before such research or experiment will begin (unless such consent is otherwise waived).
- Develop advance directives. An advance directive presented by the patient will be reviewed with the patient by the appropriate staff and placed in the medical record. SeMRHI will not honor a “no code” or “do not resuscitate” directive. It is our policy to stabilize and transport patients to an emergency facility for further evaluation.
- Designated a surrogate to make health care decisions if he/she is or becomes incapacitated.
- Ask for and receive information regarding his/her financial responsibility for the services.
- Receive an itemized copy of the bill for his/her services, and explanation of charges, and description of the service that will be charged to his/her insurance.
- Request any additional assistance necessary to understand and/or comply with SeMRHI’s administrative procedures and rules, access health care and related services, participate in treatments, or satisfy payment obligation by contacting the Center Manger.
- File a grievance of compliant about SeMRHI or its staff without fear of discrimination or retaliation and have it resolved in a fair, efficient and timely manner.
- Receive high quality, accessible, impartial, considerate, and respectful care within the scope of the facility; and, will not discriminate on the basis of race, color, sex, national origin, religion, age, disability, sexual orientation, gender identity, marital status, socio-economic status or diagnosis/condition regardless of his/her (or his/her family’s) ability to pay for such services.
- Be treated with courtesy, consideration and respect by all staff, at all times and under all circumstances, and in a manner that respects his/her dignity and privacy.
- Be informed of SeMRHI’s privacy policies and procedures, as the policies relate to individually identifiable health information.
- Expect that SeMRHI will keep all medical records confidential and will release such information only with his/her written authorization, in response to court order or subpoenas, or as otherwise permitted or required by law.
- Access, review and/or copy his/her medical records, upon request, at a mutually designated time (or, as appropriate, have a legal custodian access, review and/or copy such records), and request amendment to such records.
- Know the name and qualifications of all individuals responsible for his/her health care and be informed of how to contact these individuals.
- Request a different health care provider if he/she is dissatisfied with the person assigned to him/her by SeMRHI, SeMRHI will use best efforts, but cannot guarantee, that reassignment requests will be accommodated.
- Receive a complete, accurate, easily understood, and culturally and linguistically competent explanation of (and, as necessary, other information regarding) any diagnosis, treatment, prognosis, and/or planned course of treatment, alternatives (including no treatment), and associated risks/benefits.
- Receive information regarding the availability of support services, including translation, transportation and education services.
- Receive sufficient information to participate fully in decisions related to his/her health care and to provide informed consent prior to any diagnostic or therapeutic procedure (except in emergencies). If a patient is unable to participate fully, he/she has the right to be represented by parents, guardians, family members or other designated surrogates.
- Ask questions (at any time before, during, or after receiving services) regarding any diagnosis, treatment, prognosis and/or planned course of treatment, alternatives and risks, and receive understandable and clear answers to such questions.
- Refuse any treatments (except as prohibited by law), be informed of the alternatives and/or consequences of refusing treatement, which may include SeMRHI having to inform the appropriate authorities of the decision, and express preferences regarding any future treatments.
- Obtain another medical opinion prior to any procedure.
- Be informed if any treatment is for purposes or research or is experimental in nature, and be given the opportunity to provide his/her informed consent before such research or experiment will begin (unless such consent is otherwise waived).
- Develop advance directives. An advance directive presented by the patient will be reviewed with the patient by the appropriate staff and placed in the medical record. SeMRHI will not honor a “no code” or “do not resuscitate” directive. It is our policy to stabilize and transport patients to an emergency facility for further evaluation.
- Designated a surrogate to make health care decisions if he/she is or becomes incapacitated.
- Ask for and receive information regarding his/her financial responsibility for the services.
- Receive an itemized copy of the bill for his/her services, and explanation of charges, and description of the service that will be charged to his/her insurance.
- Request any additional assistance necessary to understand and/or comply with SeMRHI’s administrative procedures and rules, access health care and related services, participate in treatments, or satisfy payment obligation by contacting the Center Manger.
- File a grievance of compliant about SeMRHI or its staff without fear of discrimination or retaliation and have it resolved in a fair, efficient and timely manner.
Responsibilities:
Every patient is responsible for
- Providing accurate personal, financial, insurance and medical information (including all current treatments and medications) prior to receiving services from SeMRHI and its health care providers.
- Following all administrative and operational rules and procedures posted within SeMRHI facilities.
- Conducting himself/herself at all times in a polite, courteous, considerate and respectful manner to all SeMRHI staff and patients, including respecting the privacy and dignity of other patients.
- Supervising his/her children while in SeMRHI facilities.
- Refraining from abusive, harmful, threatening or rude conduct towards other patients and/or SeMRHI staff.
- Not carrying any type of weapons or explosive on SeMRHI property or into SeMRHI facilities.
- Keeping all scheduled appointments and arriving on time.
- Notifying SeMRHI no later than 24 hours (or as soon as possible within 24 hours) prior to the time of an appointment that he/she cannot keep the appointment as scheduled.
- Participating in and following the treatment plan recommended by his/her health care providers, to the extent he/she is able, and working with providers to achieve desired health outcomes.
- Asking questions if he/she does not understand the explanation of (or information regarding) his/her diagnosis, treatment, prognosis, and/or planned course of treatment, alternatives or associated risks/benefits, or any other information provided to him/her regarding services.
- Providing an explanation to his/her health care providers if refusing to (or unable to) participate in treatment, to the extent he/she is able, and clearly communicating wants and needs.
- Informing his/her health care providers of any changes or reactions to medication and/or treatment.
- Familiarizing himself/herself with his/her health benefits and exclusions, deductibles, co-payments and treatment costs.
- As applicable, making a good faith effort to meet financial obligations, including promptly paying services provided.
- Advising SeMRHI of any concerns, problems, or dissatisfaction with the services provided or the manner in which (or buy whom) they are furnished.
- Utilizing all services, including grievance and compliant procedures, in a responsible, non-abusive manner, consistent with the rules and procedures of SeMRHI (including being aware of SeMRHI’s obligation to treat all patients in an efficient and equitable manner.
- Assuming responsibility for any personal items brought with them including purses, medications, etc.
- Providing SeMRHI staff with accurate information regarding pain. Such information should include, but is not limited to, location, onset and duration, as well as, current and past pain relief regimens (including those prescribed by other providers).
- Adhering to pain relief regimens such as medications, exercise or physical therapy as prescribed by the provider to obtain maximum relief.
SeMRHI has adopted a no smoking policy for all of its facilities and properties. SeMRHI, through this policy, hopes to promote a cleaner and healthier environment for patients, staff, and visitors. Furthermore, this policy is intended to reduce the risks of passive smoking for others as well as to reduce the risk of fire within the building and and grounds of SeMRHI properties.
- Providing accurate personal, financial, insurance and medical information (including all current treatments and medications) prior to receiving services from SeMRHI and its health care providers.
- Following all administrative and operational rules and procedures posted within SeMRHI facilities.
- Conducting himself/herself at all times in a polite, courteous, considerate and respectful manner to all SeMRHI staff and patients, including respecting the privacy and dignity of other patients.
- Supervising his/her children while in SeMRHI facilities.
- Refraining from abusive, harmful, threatening or rude conduct towards other patients and/or SeMRHI staff.
- Not carrying any type of weapons or explosive on SeMRHI property or into SeMRHI facilities.
- Keeping all scheduled appointments and arriving on time.
- Notifying SeMRHI no later than 24 hours (or as soon as possible within 24 hours) prior to the time of an appointment that he/she cannot keep the appointment as scheduled.
- Participating in and following the treatment plan recommended by his/her health care providers, to the extent he/she is able, and working with providers to achieve desired health outcomes.
- Asking questions if he/she does not understand the explanation of (or information regarding) his/her diagnosis, treatment, prognosis, and/or planned course of treatment, alternatives or associated risks/benefits, or any other information provided to him/her regarding services.
- Providing an explanation to his/her health care providers if refusing to (or unable to) participate in treatment, to the extent he/she is able, and clearly communicating wants and needs.
- Informing his/her health care providers of any changes or reactions to medication and/or treatment.
- Familiarizing himself/herself with his/her health benefits and exclusions, deductibles, co-payments and treatment costs.
- As applicable, making a good faith effort to meet financial obligations, including promptly paying services provided.
- Advising SeMRHI of any concerns, problems, or dissatisfaction with the services provided or the manner in which (or buy whom) they are furnished.
- Utilizing all services, including grievance and compliant procedures, in a responsible, non-abusive manner, consistent with the rules and procedures of SeMRHI (including being aware of SeMRHI’s obligation to treat all patients in an efficient and equitable manner.
- Assuming responsibility for any personal items brought with them including purses, medications, etc.
- Providing SeMRHI staff with accurate information regarding pain. Such information should include, but is not limited to, location, onset and duration, as well as, current and past pain relief regimens (including those prescribed by other providers).
- Adhering to pain relief regimens such as medications, exercise or physical therapy as prescribed by the provider to obtain maximum relief.
SeMRHI has adopted a no smoking policy for all of its facilities and properties. SeMRHI, through this policy, hopes to promote a cleaner and healthier environment for patients, staff, and visitors. Furthermore, this policy is intended to reduce the risks of passive smoking for others as well as to reduce the risk of fire within the building and and grounds of SeMRHI properties.